Refund and Return Policy
Introduction
At Nalaka Gems, we want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we are here to help.
Returns
You have 03 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
Some items are non-refundable and non-returnable. These include gift cards and any personalized or customized items.
Contact Us
If you have any questions on how to return your item to us, contact us at info@nalakagems.ae